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Poor customer support

Yet again two of my books were only half printed which is more of a comment on the printer than Lulu. I only had two printed and the printer obviously couldnt be bothered to check them and see the last half of each book had blank pages. I've filled out out a complaint and sent photos but there has been no response from Lulu support. How long am I expected to wait ? These books were urgent and I really don't think I've been given the support I expect which is a real shame as I've had a long relationship with Lulu. If you want to keep your customers, especially with so much competitors around, you need to think about that.

Comments

  • Oh, I see, it's Thanksgiving in the US. I hadn't realised. Well, perhaps you all have an excuse :)
  • Just KevinJust Kevin Lulu Genius
    And they only work office hours in whatever US timezone they are in, and they don't work weekends, etc.
  • Hi Mike,
    I'm sorry about the printing issues.
    We are out of the office until Monday for the holiday, but I see the support case you have open and the images there, so I'll get that in front of someone Monday morning.
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