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Can anyone clarify this?

I tried ordering ONE copy of my own book that I was not using for profit, but merely to have one hard copy of my work. They emailed me saying I violated their terms and were suspending me, effective immediately. I sent an email back asking for clarification and even referenced their terms of agreement, but did not hear back. They cancelled my account so I cannot log in, and now they will not refund me for my purchase I made just to have my story printed and bound.

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