We're aware of an issue with converting some DOC, DOCX, ODT, and RTF files to EPUB through our Ebook Wizard.
We've created this Forum Thread with some workarounds and advice to assist you in publishing you ebook.

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I received an email from Lulu to state, congratulations! you have been promoted! But I am still 'only' a Lulu Genius. Does the points counter continue even if there's no more promotions to add? Can more not be added? Lulu Evil Genius? Lulu Despot?

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