Our printers are currently working through record volume for the current academic year. This has, in some cases, caused print times to be extended beyond our regular expectations. Our printers have been working additional shifts and are steadily catching up. We apologize for any inconvenience this may have caused you and appreciate your patience.
We’re bringing the site down for maintenance tonight.
 
Lulu.com, Lulu xPress, and Lulu Jr. will go offline at 12:01 AM on Thursday, September 20. We expect this maintenance to last about six (6) hours, until 06:00 AM Eastern Standard Time. (05:01 AM to 11:00 AM in London and 02:01 PM to 8:00 PM in Sydney, Australia). 

Click here to calculate the time in your time zone.
 
We apologize for the inconvenience and ask that you plan accordingly.

Delayed Royalty Payments

Due to circumstances beyond my control- illness and bereavements- I lost track of my Royalty Payments. Went to order a book for a customer and popped over to look at sales and royalties.
Seems I haven't been paid for 16 months. Had a look at details and found my email address had been changed to a russian one. At no point in that 16 month period did anyone fron Lulu get in touch to let me know- lots of adverts but nowt else. Raised a ticket a couple of days ago but no reply as of now. So I thought I would raise it here.

Before anyone mentions personal security- we have an outward facing Linux firewall with built in virus scanner plus each machine on the network hes a key scrambler, firewall plus virus and malware scanners.

All I really want to know is: having corrected my details will the outstanding royalties be paid at the end of this month ?

MTIA
Cheers
Kev

Answers

  • I don't have the payment cycle data on hand, but I asked support to reach out to you with that through your case.
    We did implement an automated email notification to the account email whenever a payment contact is edited and saved, so it should notify you that a change has been made.
Sign In or Register to comment.