We're aware of an issue with converting some DOC, DOCX, ODT, and RTF files to EPUB through our Ebook Wizard.
We've created this Forum Thread with some workarounds and advice to assist you in publishing you ebook.

thanks to Lulu

I wanted to thank Lulu for an important rebate. Unfortunately, although I can still receive messages in my in-box, I have not been able to send messages from my out-box for the past three weeks. So the only solution I have found is to do it here.

Thanks a lot, Lulu

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