We're aware of an issue with converting some DOC, DOCX, ODT, and RTF files to EPUB through our Ebook Wizard.
We've created this Forum Thread with some workarounds and advice to assist you in publishing you ebook.

Are there any annual fees?

Once I start publishing with LULU, are there any annual fees I need to know about? I’m having my book prepared by LULU using the all-inclusive Classic package.

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