Problems Converting Files - August 21 2017

Hi Lulus,

 

We're aware of an issue with one or more of our servers affecting file conversion when creating or revising a project. This can occur on the File Step  and Cover Step.

 

Our team is actively investigating the issue. The issue is only impacting some of our servers, so you can run the conversion again as a different server may be requested each time you request a file conversion.

 

We will keep you informed as soon as everything returns to normal.

 

 

Comments

  • Hey everyone,

    We have identified the problem causing conversion failures and have a workaround in place while we find a permanent solution.

    You should be able to convert interior and cover files now. If you do run into repeated conversion failures, please let us know!

    Thank you all for your patience.
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