Freezes at Cover stage

Hi,

 

My most recent book upload freezes at cover stage. All I get is a blank screen. I refreshed twice and went back to beginnning and still.

Comments

  • SphinxCameronSphinxCameron Southern Escarpment Hill Country Librarian

    Have you tried updating Adobe Flash?


    Em_Press wrote:

    Hi,

     

    My most recent book upload freezes at cover stage. All I get is a blank screen. I refreshed twice and went back to beginnning and still.


     

  • Em_PressEm_Press Publisher

    There's no flash involved. I already uploaded a ready-made full PDF. There's a glitch on the site.

  • Em_PressEm_Press Publisher

    I installed Silverlight thinking it might help.

    Now, when I click on Project, entire next page is white.

  • Its our servers. I just posted in Announcements about this too.

    I'm told its not all of our servers, so repeating the conversion might get it through (each conversion attempt refreshes the servers, so the next attempt might send to a server that is working).

    Our technical folks are looking into the cause and hopefully we'll have it back to working as expected soon!
  • Em_PressEm_Press Publisher

    Thank  you, Paul. I'm going to try.

     

    Can you ask the promotions team to extend the free shipping coupon code due to the server issue? I really want to use it.

  • I wanted to use the coupon as well - I still can't load anything today.

  • I asked about getting the coupon extended, but unfortunately we were unable to do so.
  • Em_PressEm_Press Publisher

    Hi Paul,

     

    Thank you for trying.

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