We're aware of an issue with converting some DOC, DOCX, ODT, and RTF files to EPUB through our Ebook Wizard.
We've created this Forum Thread with some workarounds and advice to assist you in publishing you ebook.

how to setup a free downloads

I published my book and set a price. Now i realize that i have not seen my book in epub format. How do i setup a free download in addition to the paid download?

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