We're aware of an issue with converting some DOC, DOCX, ODT, and RTF files to EPUB through our Ebook Wizard.
We've created this Forum Thread with some workarounds and advice to assist you in publishing you ebook.

"Contact Us" page hangs when I hit submit, does not submit

I've been trying to send in a Support claim using the http://www.lulu.com/support website, but when I hit Submit after filling in the information, the page just hangs in permanent loading, "waiting for www.lulu.com".

 

My adblocker and script blocker are whitelisted for the site, and I followed all their guidelines (no image over 5 megs, etc), but it just won't submit my Support request. I've tried on both Chrome and Internet Explorer/Edge.

 

Is there anything I'm missing?

 

Comments

  • I'm experiencing lags on most everything today on here. About 30 seconds on just clicking a link. Your ad blocker still might be blocking something on here. I suggest you disable it totally until you upload your file. Also if your file is large it might be causing the lag as well. Keep trying.
  • I've turned off my ad-blockers, reduced the file size to ~500kb for all four files. I've been trying regularly for the past 3 days now and it still hangs each and every time I try, no matter what browser I use. I even left one attempt run for over 2 hours... the website had still not replied. Just "waiting for www.lulu.com" forever. It didn't even time-out.

     

    The cynical part of me thinks that this is a tactic to avoid providing customer support: don't have a support line and instead force people to submit support tickets through a website that doesn't work.

     

    [edit] And just as I posted that, the website went down for maintenance! Well then. Let's see how this goes when it comes back up.

  • My apologies all,

    We experienced a technical issue with the support pages on lulu.com and I neglected to post an announcement warning everyone.

    We did take the site down for a short time to correct the issue, but everything should be functioning correctly now.

Sign In or Register to comment.