At this time, we're investigating the problem and looking for a solution.
If you've encountered this issue while converting your file, we suggest attempting to create and upload an EPUB directly to our system.
While there are a number of EPUB conversion options, Calibre (Download Here) has shown the best results for creating an EPUB for the Lulu system. Please review their extensive Help resources (Found Here) to create an EPUB 2 that our system can validate.
We've also created this Forum Thread. Post questions here and we'll do our best to respond and assist.
"Contact Us" page hangs when I hit submit, does not submit
I've been trying to send in a Support claim using the http://www.lulu.com/support website, but when I hit Submit after filling in the information, the page just hangs in permanent loading, "waiting for www.lulu.com".
My adblocker and script blocker are whitelisted for the site, and I followed all their guidelines (no image over 5 megs, etc), but it just won't submit my Support request. I've tried on both Chrome and Internet Explorer/Edge.
Is there anything I'm missing?