Frustrated with LuLu, LuLu DIY and LuLu Support
I am new to LuLu so I will state I am frustrated with the supprt I have received thus far. It took a week to get an answer back from my Case submission and I had to tweet the CEO and support to make this happen.
On top of that all the info I received in my email correspondence has been 100% wrong. I have a booke that is already publisjed and is at 8x10 and you cannot upload to DIY LULU unles its 8.25x10.25. Support has told me 3 times if I upload and go to a smaller format that it will convert. That is not true. After 10 days of trying to figure out a solution I called in and found out that these two divisions of LULU are 100% separate from one another and neither know what can or cant be done with either department. MORE Frustration.
On top of that I was told to make my image stretch from 8x10 to 8.25 it would be 2199.00 HAHAHA. Ridiculous!!!!!! So far trying to get answers or help or support is at best Terrible. I hope others are not having the same issues I am having. Pretty embarrassed for LuLu to be honest.