We're aware of an issue with converting some DOC, DOCX, ODT, and RTF files to EPUB through our Ebook Wizard.

At this time, we're investigating the problem and looking for a solution.

If you've encountered this issue while converting your file, we suggest attempting to create and upload an EPUB directly to our system.

While there are a number of EPUB conversion options, Calibre (Download Here) has shown the best results for creating an EPUB for the Lulu system. Please review their extensive Help resources (Found Here) to create an EPUB 2 that our system can validate.

We've also created this Forum Thread. Post questions here and we'll do our best to respond and assist.

Author name in metadata

I have received notice twice that my name in the metadata doesn't match.  I have checked, and double-checked but do not find a mismatch.  Can you help me?



  • oncewasoncewas Librarian

    You need to contact support. Nobody in the forum knows who you are

    or what name you used in your metadata.

  • Poor Maggie! You have such a lovely name. Of course we can help you -- with our eyes closed. Smiley Wink


    Can you give some more details? That is, if you haven't already gone to Support.



     A citizen of the world.

  • The author name on the cover has to match exactly the author name on the cover image. If you do make a support case, someone from our support team can look into it more closely to help sort out why exactly it is being rejected.

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