We're aware of an issue with converting some DOC, DOCX, ODT, and RTF files to EPUB through our Ebook Wizard.

At this time, we're investigating the problem and looking for a solution.

If you've encountered this issue while converting your file, we suggest attempting to create and upload an EPUB directly to our system.

While there are a number of EPUB conversion options, Calibre (Download Here) has shown the best results for creating an EPUB for the Lulu system. Please review their extensive Help resources (Found Here) to create an EPUB 2 that our system can validate.

We've also created this Forum Thread. Post questions here and we'll do our best to respond and assist.


For some reason my ebook is not uploading. It keeps saying an error happened. I'm not sure why it's not working. I got the headlines and all. It's the same style of my other ebook and the other ebook worked. Can somebody tell me what I'm doing wrong?


  • What is the file size?

    This sometimes happens with large files.


    Is the upload process timing out?

    At what point do you see an error message?

  • It looks like you are using Heading Styles other than 1, 2, and 3. You'll only be able to use these three Heading Styles, any other Heading Styles will cause a conversion error. 

  • It's a screenplay style. It worked on my other screenplay using the headlines up to 6 i'm sure.
  • Right towards the end.
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