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Tried your customer-support page which just takes you in circles - not a lot of use when you want simply to ask a question.
This forum shapes up as the next best option!
Allow me to copy and paste the relevant info:
We were unable to authorize your PayPal payment. You have not been charged for this order. Please re-enter your billing information or try a different payment method.
uds3 , we were unable to process your payment for order #11314531 due to an error with your billing information.
Please double-check all of your information, and after correcting any errors you find, please try again.
Credit / Debit
- American Express
Save and Continue >
I have been ordering books for many years from this same computer in Colorado, at the same address...same IP
address with nary a problem. TODAY the above occurs.
Followed minutes later by this!
|You submitted an order amounting to $34.68 USD to Lulu Press Inc.
Your account will be charged when Lulu Press Inc. processes your payment. You may receive further emails when they do.
To view full transaction details, please log in to your PayPal account.
It may take a few moments for this transaction to appear in your account.
Lulu Press Inc.
|Your instructions to the seller
|$34.68 USD||1||$34.68 USD|
Issues with this transaction?
You can open a dispute against eligible transactions up to 180 days from the transaction date.Learn about Buyer Protection
Have a question? Visit our Help Centre.
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This suggests of course that Lulu itself has presented the stumbling block.....presumably over this bizarre "error with your
billing information" statement.
I needed to get this book printed and shipped to my daughter in Australia ASAP. This isn't helping and obviously I have
no idea how to address the situation.
I haven't moved....NOTHING has changed (you have shipped a great many books to me here in Longmont CO this year already) so what's the problem?