Formatting Globalreach

I got a copy of my book of short stories.  I think I formatted pretty close to what's required.  I got the page numbers and blank page at the end.  However, I get these question marks in a box at the end of my stories.  It has to be formatting problem, right?  I would simply pay but all the services here seem to be for the content of the book and not actually fitting to template for distribution.

 

Does anyone know why this might happen?  Or how I can fix it?  Thanks.  

 

I reposted this after I tried with a pdf instead of Word document but I still get same thing in book?  Doesn't show up on pdf.  So I'm not sure. 

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