We're aware of an issue with converting some DOC, DOCX, ODT, and RTF files to EPUB through our Ebook Wizard.
We've created this Forum Thread with some workarounds and advice to assist you in publishing you ebook.

When will I receive a response from a Support email?

Lulu_Content1Lulu_Content1 Author
edited January 2018 in Self-Publishing Overview
Support requests are addressed in the order in which they are received. You should receive a confirmation email within minutes of submitting your support request.

To prevent support emails from being redirected into your email spam folder, add "Lulu Support" <[email protected]> to your spam filter white-list.

You're also welcome to use our Community Forums to request peer-to-peer help from other users and Lulu moderators - Lulu Forums

Please Note: Our goal is to respond to all support requests within 2-4 business days. Due to increased growth and higher volumes of requests at certain times of the year, you may experience longer wait periods for resolution to your issue. We apologize for any inconvenience this may cause and assure you that your issue will be handled as quickly as possible with the utmost care.

Additional Resources:

Lulu Account FAQ

 

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