At this time, we're investigating the problem and looking for a solution.
If you've encountered this issue while converting your file, we suggest attempting to create and upload an EPUB directly to our system.
While there are a number of EPUB conversion options, Calibre (Download Here) has shown the best results for creating an EPUB for the Lulu system. Please review their extensive Help resources (Found Here) to create an EPUB 2 that our system can validate.
We've also created this Forum Thread. Post questions here and we'll do our best to respond and assist.
Print on Demand Books and Calendars:
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If an order is returned from a prison, Lulu will not refund or reorder.
Deliveries to Russia
Due to factors beyond our control Lulu is not able to guarantee that orders shipped to Russia will arrive within a specific time frame. Long delivery times are a result of long delays in clearing packages through Russian Customs Clearance Office. Neither Lulu nor our carriers have any influence on this situation. As a result, shipping to Russia is at the buyer's risk. As such, Lulu cannot replace or refund these orders and we request your patience as your order may still be on it's way. For more information about this situation, see: http://www.itar-tass.com/en/c39/701211.html