No reply from Customer Support

Have sent 2 inquiries to Customer Support (concerning orders and technical problems) and received confirmations of receipt, but have not heard anything from them in a week (!).

Does anyone know if there's a problem there? How can I get through to customer support?

Comments

  • It looks as if your case went into the Spanish queue.

    It was reassigned and has been picked up by the English support team.

     

    You should hear from someone shortly. 

  • I too have been put on hold. I get the standard, "We will get back to you in two business days" but nothing as of yet.

     

    I am patiently waiting to talk to a human. Weeks ago, they were top notch. I even got to talk to someone on the phone! How crazy is that?

     

    As well, my project does not appear when I log in. Yesterday, I was minutes away from publishing.

     

    Doug in Toronto

  • Hello Doug in Toronto

    We are still manning the phones, M-F 8-5 Eastern Time, but we are just a little bit behind in answering email cases. Please feel free to give us a call. We will be happy to assist you.

  • Glenn. Nice to finally get "feedback." Thank you! Would you have that number? I found 888 265 2129 for paid consultation, but a general help number is not readily available on your site. At least not after numereous searches.

     

    Doug now in Los Angeles

  • Hello Doug in Los Angeles

    The number is listed on the contact us page.

    But here it is just for you: 844-212-0869

  • Glenn. Again, thank you for the prompt replies. 

     

    Once an author logs into the site, a contact number is not available. I should have logged out

    and went back to Lulu's home page. Who knew?

     

    Here is what I see. (below)

     

    Doug in LAX about to head back to Toronto and publish my book! Smiley Happy

     

    P.S I finally received an email from your HELP department. 

     

    404 - Category not found
    You may not be able to visit this page because of:

    an out-of-date bookmark/favourite
    a search engine that has an out-of-date listing for this site
    a mistyped address
    you have no access to this page
    The requested resource was not found.
    An error has occurred while processing your request.
    Please try one of the following pages:

    Home Page
    If difficulties persist, please contact the System Administrator of this site and report the error below..

    Category not found

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