We're aware of an issue with converting some DOC, DOCX, ODT, and RTF files to EPUB through our Ebook Wizard.
We've created this Forum Thread with some workarounds and advice to assist you in publishing you ebook.

How do I contact Lulu?

Lulu_Content1Lulu_Content1 Author
edited December 2017 in Self-Publishing Overview

To report an issue, click Support in the top right corner of the page. For the quickest response, please take a moment to locate the support category that most closely matches your support request.

Lulu's support team responds to all queries during regular office hours: Monday - Friday from 8:00 a.m. to 5:00 p.m. Eastern US Time, following the standard US Holiday calendar. 

If you are a DIY author, click Learn for quick links to our knowledge base as well as videos and guides addressing a variety of common questions and topics related to publishing, buying, selling, and more.

Need help with your project right now? Consider asking other self-published authors for assistance in our peer-to-peer support forums.

If you are interested in paid professional publishing services (editing, cover design, or marketing), you can contact a Services Consultant by clicking the yellow Free Consultation button on every Services page, or by calling 1.888.265.2129.

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