We're aware of an issue with converting some DOC, DOCX, ODT, and RTF files to EPUB through our Ebook Wizard.

At this time, we're investigating the problem and looking for a solution.

If you've encountered this issue while converting your file, we suggest attempting to create and upload an EPUB directly to our system.

While there are a number of EPUB conversion options, Calibre (Download Here) has shown the best results for creating an EPUB for the Lulu system. Please review their extensive Help resources (Found Here) to create an EPUB 2 that our system can validate.

We've also created this Forum Thread. Post questions here and we'll do our best to respond and assist.

Print ready files: PDFs won't convert (keep having an error)



  • I can confirm I am having the same issue. I used the settings provided with InDesign CS2, yet it errors out and tells me to look at the support menu, which doesn't tell me anything new.
  • If your file is large, you might try to compress it (lower image resolution, flatten layers, embed fonts) as much as possible.

    You can also try distilling with Lulu Job Options in Adobe (see attached).

    If none of that works, reach out to our support team. They can help with more in depth trouble shooting.
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