Casewrap HC last 40 pages not glued at top, hanging loose

I just received my new HC edition proof and the last 40 pages or so are not properly glued to the ribbon at the top. The bottom looks fine, but the top looks like they are pulling out and not attached, making the product look cheap and sloppily manufactured. Has this happened to anyone else? Is this a common manufacturing defect?

 

None of my many softcover copies of the same book had this issue and I was surprised to find such an oversight on a more expensive edition.

 

Is there a mechanism within Lulu to get a replacement copy due to this defect in their printing?

 

Please advise.

 

binding1.jpg

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