We're aware of an issue with converting some DOC, DOCX, ODT, and RTF files to EPUB through our Ebook Wizard.
We've created this Forum Thread with some workarounds and advice to assist you in publishing you ebook.

How to Make a PDF using Word

If your Word file uses any uncommon fonts, be sure to EMBED the fonts when creating your PDF. For detailed instructions, please see - How do I make a Font-Embedded PDF using Word

Page Setup before Export:

Before you Save or Export a PDF from Word using either a Mac or PC, it is VITAL to first verify and set the Page Size. If your file is not sized to match the book you'll be creating, you'll experience content distortion after uploading your file.

To verify and adjust the page size:

  1. Go to File>Page Setup


  2. If the Paper Size drop down displays a preset Word page size or one you've created, simply verify that the size is correct for the entire document

  3. If the Paper Size drop down shows Untitled or Custom, click on the drop down and select Manage Custom Sizes

  4. In the Custom Sizes menu, click the "+" button to add a new size - this new size must have the page dimensions set and a title added. DO NOT use Untitled or Custom

  5. Ensure that the settings are being applied to the whole document
  6. Click Okay

This creates a Page Size Profile. Now when you export or Save As to create a PDF, the page size will be retained. If you do not create a page size profile in Word, the PDF you create may be resized to the default size (generally 8.5x11).

Review PDF Specifications

Before you prepare your Microsoft Word DOCX file for conversion to a PDF, please read our complete PDF Creation Guide:



Please Note: Using Microsoft Word for Mac to create a PDF utilizes Mac's Quartz PDF creator, which can cause issues with printing.

Export a PDF from Mac Word 2016:

Word offers two methods to create a PDF. You can Save As and export a PDF or you can perform a 'Print to PDF' to use our Job Options settings.

Please Note: Using Word's Save As to create a PDF utilizes Mac's Quartz PDF creator, which can cause issues with printing.

To Save As a PDF in Word (Mac):

  1. Go to File on the menu bar and click Save As



  2. Select PDF from the "File Format" drop down. Check the box for "Best for Printing" then export to PDF.



To Print to PDF using Word (Mac):

Creating a PDF with Word's print menu ensures your PDF will meet our minimum print requirements. The first step is to download and unzip the Job Options file (attached at the bottom of this page).

Please Note: Print to PDF using Lulu's Job Options will only be available if your Mac has Adobe Pro and/or Adobe Distiller installed.

Now you can create an Adobe PDF from Word:

  1. Select 'Print' from the file Menu


  2. Select 'Save as Adobe PDF' from the drop down


  3. Choose the Lulu Job Options from the Adobe PDF Settings drop down


The PDF will be created using Lulu's Job Option specifications. Creating a PDF using our specifications will embed fonts and apply basic presets for making your file print ready.

Export a PDF from PC/Windows Word 2016:

If you use a PC, creating a PDF from Word can be done in much the same way - using either the 'Save As' option or the 'Print to PDF' option.

To create a PDF using 'Save As':

  1. Go to the File Menu and click 'Save As'



  2. Select 'PDF' from the Save as type drop down. Also be sure to select the Optimization for best printing (Standard)


To print to a PDF from Word (PC):

The other option is to print direct to PDF. This allows you to apply our Job Options and helps ensure that the file can be made print ready.

Please Note: Print to PDF using Lulu's Job Options will only be available if your PC has Adobe Pro and/or Adobe Distiller installed.

  1. From the File menu, select Print and Adobe PDF from the drop down menu



  2. Select the Printer Properties for Adobe PDF. Be sure that the Default Settings are using Lulu's Job Options and that the Adobe PDF Page Size is correct

The PDF will be created using Lulu's Job Option specifications. Creating a PDF using our specifications will embed fonts and apply basic presets for making your file print ready.

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