Deleting bad files
How do you delete files from My Files?? I want to delete an old file I uploaded and I selected the file in my My Files folder, and clicked delete, and then got a message that says "You may not delete a file from a project via My Files." If I cannot delete a file from a project in this folder, then how am I supposed to delete the file?? I only want files in my folder that are being used in the project, I don't want my folder cluttered up with duplicates that shouldn't count anymore. Please HELP!!
Another thing, why does nobody ever respond to those support tickets? I sent one in about this a week ago, and they said they would get back to me within 2 to 4 business days. Well, it's been more than that and I haven't heard from no one!