I submitted a ticket about a week ago and heard nothing.
Most of the my readerbase are in Ireland and the UK and when people from that area have ordered my book, they choose the option for delivery within 3 to 5 business days. Now, I know this means after printing.
Many have come to me and said they had ordered my book through Lulu.Com two weeks ago, received their shipment confirmation email a few days later and still have not received their book.
Is there an issue with distribution to Ireland and the UK compared to say, Australia, where delivery is very quick?