At this time, we're investigating the problem and looking for a solution.
If you've encountered this issue while converting your file, we suggest attempting to create and upload an EPUB directly to our system.
While there are a number of EPUB conversion options, Calibre (Download Here) has shown the best results for creating an EPUB for the Lulu system. Please review their extensive Help resources (Found Here) to create an EPUB 2 that our system can validate.
We've also created this Forum Thread. Post questions here and we'll do our best to respond and assist.
Format is wrong
I just received my book (I ordered just a few to make sure everything looked right), and I could use some help.
I used the 6x9 template and uploaded it per the instructions. In the final product, the margins are very large and the print is very small, not the way it looks in the file I uploaded.
I'd like to order 250 books asap, but it can't look like this. I'd be happy to provide the file and a sample of how it turned out if it would help.