Resolved: Lulu messed up my EPUB conversion and submitted book with wrong title. What now?
Having waited nearly 7 weeks for an EPUB conversion (well, by "waited" I mean nagged until someone bothered telling me they'd not touched it for 3 weeks without telling me there was more stuff I needed to do to the source file), I received the file today, complete with formatting errors that were not in the original document. The employee in charge of the conversion also decided of his own accord to change my title and omit an essential part of it. He then submitted it to the retail distribution channels without consulting me first. This also included distribution channels I did not approve as I work with them directly.
I have unticked all channels and attempted to delete the project but it doesn't seem to be going away. Is this because it has been submitted? I really need this to not go out as it will cause me and my brand a lot of damage.
Also, I suspect Apple, the only distribution channel I actually care about, will not accept it, because of the formatting errors. Not that I'd want them to because it really looks quite bad. I have emailed support but I really do not want to wait another 7 weeks for this to be fixed. Is there anything I can do or will I, once again, be paying for the huge mistake I made in trusting Lulu to do what they claim they can?