Resolved: Lulu Support Response Times Completely Unacceptable
I placed a support request via the form for a problem with a large order (I ordered 40 copies of a book) on January 13th and have yet to receive anything but an automated reply that someone from the support team would be in contact with me within 3 business days. Well, that time period has come and gone and all 40 of my books are suffering from the same printing defects which were not present on the proof copy I ordered. I have spent several hundred dollars and have no usable product. This is beyond ridiculous. This is the first major project I have worked on where I tried Lulu as the printing/publishing partner. I have several more projects this spring requiring similar services. Now, I am beginning to wonder if trying Lulu was a mistake and I should start to look into other printing / publishing houses for my needs.
How else can I escalate this issue to Lulu support when they simply refuse to answer the form I already filled out and submitted?