Help! Getting no reply!
So this is my first time making and ordering a book on Lulu. It was recommended by my university tutor. I am studying Fine Art and have made a book for a final piece. I ordered the book on 23rd December 2014 with the understanding that it will be shipped within 3-5 working days. Obviously I understand because of the holidays and so on this was going to take more than the week to send out. It has now been 5 working days and I have received no information on my order.
When I look at the order it says "Fulfilling" and has been saying "Preparing to Ship" for over a week and a half.
I understand there may be a delay because of the Christmas holidays but I am working to a deadline and would just like to know when the book will be shipped.
I have submitted support tickets and they have not been answered.
Is anyone else having this issue or have any advice because I am really starting to panic.