At this time, we're investigating the problem and looking for a solution.
If you've encountered this issue while converting your file, we suggest attempting to create and upload an EPUB directly to our system.
While there are a number of EPUB conversion options, Calibre (Download Here) has shown the best results for creating an EPUB for the Lulu system. Please review their extensive Help resources (Found Here) to create an EPUB 2 that our system can validate.
We've also created this Forum Thread. Post questions here and we'll do our best to respond and assist.
Service not delivered and no response to emails. Is this normal?
I ordered the epub conversion service from Lulu a few weeks ago, got the questionnaire through, sent it back within an hour and uploaded my files as directed. I received a reply from someone thanking me for the questionnaire and saying they'll get right on it. That's the last I've heard of it.
I've replied to the email a week or so later to ask if everything was in order (as my book is a guide book with lots of fiddly text, so I can appreciate it may take longer to convert) - no answer. Sent a message through the general support system to ask if it's being taken care of - no answer. Last night I tried to post on here and the system was redirecting me back to the homepage when I tried to post, so I tweeted at them and emailed again. Still no answer. Is this normal? Has this happened to anyone else on here? I have to say it's very disappointing. I'm doing this so I can submit the book to iBooks, which is essential for a related app project I have I was hoping to have out before the end of the year. With the quoted lead time, I think I've left plenty of time and at no point was I contacted and told to expect a delay.
I hate to be a naggy customer, but on the other hand I paid for a service with a quoted lead time and it's not been delivered without an explanation, not even an email or a post about holiday lead times, special requirements because of the contents or anything else.
Does anyone know if there's a phone number I can call to get anyone to actually give me an answer?