At this time, we're investigating the problem and looking for a solution.
If you've encountered this issue while converting your file, we suggest attempting to create and upload an EPUB directly to our system.
While there are a number of EPUB conversion options, Calibre (Download Here) has shown the best results for creating an EPUB for the Lulu system. Please review their extensive Help resources (Found Here) to create an EPUB 2 that our system can validate.
We've also created this Forum Thread. Post questions here and we'll do our best to respond and assist.
Books Shipped To Wrong Customer
I got an email from a man who had ordered two cookbooks, and when he opened his (oversized) box, found six copies of my book (Building Martin-style Acoustic Guitar Kits) in a separate box, with a separate shipping order, inside.
Mistakes happen, but because of Lulu's lousy customer service system, the man could not figure out how to get in touch with Lulu to report the error. He emailed this to me: