Expedited Shipping Complaint
I ordered 50 books this Monday and paid more than $110 for Expedited shipping, estimating that they would at least arrive in time before Sunday 6/1. The books were shipped by 5/29. Estimates on Lulu's page states that the books would arrive in 2 days "FedEx 2nd day", which is 5/31 today. However, on FedEx ship tracking--it states that the books would arrive on Monday 6/2, which will not meet my deadline. That is beyond ridiculous that I paid a $114 for "faster" shipping when I could have paid $57 for general shipping that has the same shipping time. It is absolutely understandable that Lulu is not responsible for the shipping time estimated because it is on FedEx to guarantee that. YET, that does not justify the fact that I've been ripped off.
Because Lulu only has customer service through email, I would like a full refund for the shipping prices, or at least reduce the price charges to general ground FedEx shipping.