We're aware of an issue with converting some DOC, DOCX, ODT, and RTF files to EPUB through our Ebook Wizard.
We've created this Forum Thread with some workarounds and advice to assist you in publishing you ebook.

My account.

You still have my e-mail address incorrect on a project that I abandoned. My e-mail address is [email protected] and you have it as [email protected] on the old account. Pleae delete the incorrect e-mail address and the old account so that I may access true account where my book has been published.

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