Serious quality control problems; not working to resolve them.
I run a small publishing company that has all of its printing handled by Lulu.com. When I started with them two years ago, they were incredible, and easily the best POD printer in the business.
Over the last six months, their quality control during printing (covers specificially) has been terrible. Now, we have to go through every single order and pull out the books that they have mis-printed so badly that they are unsellable. We are currently experiencing shipments with 75% to 100% totally unsellable books in each shipment. I find that unacceptable, but they don't seem to be taking any steps to fix their issues.
They have been good about replacing all mis-printed books, but they insist that (a) they don't have time to review each printing for quality control [which means I have to do it for them], (b) that I supply photographic evidence via tech support that the books are being mis-printed. This delays my orders, makes me fearful to allow customers to order directly from them, and is killing my business.
Is anyone having issues with this level of poor quality?