REFUND

Hi there,

 

How would I go about a refund on an order I have recieved. I have not opened the packaging that the book came in. I need to know what I can do to go about returning the book. I know the book was printed near Vic Park Ave/O'connor area in scarborough. Am I able to return the Item there?

 

I want to get a refund, because I was told to order it for school, however, the day after i got it, i had a fall, and broke my hip, which in result had me need to withdraw from school. How would I go about this situation. I tried using the Contact Us form, but there doesnt really seem to be much about returns/refunds and what not.

 

What should I do?

Comments

  • Hello tiiuemily

    You can access our return policy from the link at the bottom of the page.

  • That doesnt help at all lol.

     

    I've tried that and ended up more confused.

  • Toronto? Smiley Happy

    Yes you're right.

    To summarize, it says:

    1. You can get a replacement if it arrived damaged

    2. You can't get one if the quality is poor

    3. You can't get one for a download

    4. Iif you are in prsison you're out of luck

    Nothing about your situation.

    Somebody at Lulu needs to clarify.

    http://www.lulu.com/help/returns_policy

  • Just KevinJust Kevin Lulu Genius

    In the UK there are the Distance Selling Regulations.  http://www.which.co.uk/consumer-rights/regulation/distance-selling-regulations

    The main basis of it is you have, by law, some time to change your mind and to return the goods, even if you simply do not like what you ordered. It's because the items are bought 'unseen' (photos do not count and descriptions may not be true.)

    The goods have to be returned with their original packaging and usually unused, but testing is of course allowed.

    Most non-British companies who operate even just on line to the UK market, Amazon and Apple for examples, uphold this law also.

    Lulu have a 'British' option on their site and sell to people in the UK, so perhaps Lulu uphold that law also?

    It's interesting that also in the UK, possibly the whole of the EU, that returned goods then become 'used' in law and cannot be sold again as new.

  • The UK is certainly progessive in the area of protecting consumer rights.

    I know Canada (op mentioned a street insersection in Toronto - so this is relevant) has something called a "Cooling off Period" which is essentially the same thing. This was originally for door-to-door sales.

    But, Consumer Protection is under the jurisdiction of provincial law in Canada. So, it depends where you live.

    The Ontario Ministry of Consumer Services says:

    http://www.sse.gov.on.ca/mcs/en/Pages/Cancel_a_Contract.aspx

    It would be up to the op to interpret how and if this would apply to the curent situation, and if necessary, seek legal advice or negotiate with Lulu.

    Incidentally, Lulu's Return Policy says different things depending on which language version you read.

    The Spanish version has an extra line missing from the English one:

    Tienes 1 hora para cancelar un pedido por medio de Mi Lulu y el numero del pedido.

    In other words, you CAN cancel your order - but you have an hour to do so (si tu hablas Español?)

    As to whether this policy only applies to Spanish speakers, that would be something that Lulu would need to address.

     

    http://connect.lulu.com/t5/Pedidos-Knowledge-Base/Pol%C3%ADtica-de-devoluci%C3%B3n-y-cancelaciones/ta-p/33168

     


  • languagepress wrote:
     

    Incidentally, Lulu's Return Policy says different things depending on which language version you read.

    The Spanish version has an extra line missing from the English one:

    Tienes 1 hora para cancelar un pedido por medio de Mi Lulu y el numero del pedido.

    In other words, you CAN cancel your order - but you have an hour to do so (si tu hablas Español?)

    As to whether this policy only applies to Spanish speakers, that would be something that Lulu would need to address.

     

     


    This also applies in the English version, see http://connect.lulu.com/t5/Ordering/Help-With-My-Order/ta-p/33701

  • Just KevinJust Kevin Lulu Genius

    The UK is certainly progessive in the area of protecting consumer rights.

    Indeed, the UK believe that consumers actually have some rights, but those rights were gained by consumers kicking up many fusses.


  • kevinlomas a écrit :

    In the UK there are the Distance Selling Regulations.  http://www.which.co.uk/consumer-rights/regulation/distance-selling-regulations

    The main basis of it isIt's interesting that also in the UK, possibly the whole of the EU, that returned goods then become 'used' in law and cannot be sold again as new.


    Same in France. You have three days to return the item, and it automatically becomes "second-hand".

  • With Lulu, whatever your language, you've got an hour to cancel an order.

  • So, what exactly are the steps to return?
  • Just KevinJust Kevin Lulu Genius

    Well, scrolling up the replies plus what it says on the Lulu page about it,

    http://connect.lulu.com/t5/Ordering/Return-Policy/ta-p/33211

    none, unless it is faulty.

  • Well, the thing is i didnt exactly plan to fall and break a bone. So, If i had been in school i would of used it. So I take it from reading all of the replies, and the lack of a reply from lulu's support team, im SOL. :/ They should really be on top of their emails. Horrible customer service, they could of even just emailed me to tell me there is nothing that they can do.  That would of at least been professional. and the fact i got it the day before i fell its hard to "cancel" and order in that situation.

  • Got my refund. case closed.

  • Just KevinJust Kevin Lulu Genius

    The first reply you had was from Lulu staff ...

  • How did you get your refund? 

  • Just KevinJust Kevin Lulu Genius

    The answer is here if you scroll up, passed the other person who also asked without reading this old thread.

     

    You can also click Support

     

     

    http://www.lulu.com/support

     

     

Sign In or Register to comment.