We're aware of an issue with converting some DOC, DOCX, ODT, and RTF files to EPUB through our Ebook Wizard.

At this time, we're investigating the problem and looking for a solution.

If you've encountered this issue while converting your file, we suggest attempting to create and upload an EPUB directly to our system.

While there are a number of EPUB conversion options, Calibre (Download Here) has shown the best results for creating an EPUB for the Lulu system. Please review their extensive Help resources (Found Here) to create an EPUB 2 that our system can validate.

We've also created this Forum Thread. Post questions here and we'll do our best to respond and assist.

Big Order Problem!

So I just ordered a book I just made, and it said: "We were unsuccessful in authorizing your payment method. Please check your information and try again." I tried entering my information two more times but same result. Then I checked my band account and Lulu charged me for all three transactions when the website said it was unsuccessful. Can someone give me a number where I can talk to a real LIVE person or can someone who works for Lulu help me get my money back and get this ridiculous matter solved???? Please and thank you....

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